Frequently Asked Questions
Payment, Delivery and Online Security
Q. How long will my delivery take to get to me?
All p e a branded products are despatched within five working days of order receipt by first class Royal Mail first class mail subject to product availability.
Q. Is my credit card and personal information secure on your site?
All of your credit information and personal data is secure on our website. All payments are taken by Worldpay (a Royal Bank of Scotland company), with all transactions protected by 128 bit encryption and any communication between the shopper and Worldpay is also encrypted.
Q. Can I return my product if they do not fit, or are not suitable?
The Pure English Alpaca Company offer a hassle free returns policy. Return your unused product in their original packaging within 14 days for an exchange or a full refund. Please return your product to:
The Pure English Alpaca Company, Lakeside, Fountain Lane, St Mellons, CF3 OFB
Unfortunately we cannot refund postage costs, and we advise customers to obtain proof of postage when returning goods.
Q. Can I pay by personal cheque?
The Pure English Alpaca Company does not accept personal cheques. Methods of payment are by credit and debit cards only. We accept Visa, Mastercard, Solo, Switch and all other major debit and credit cards.
Q. Can I order over the phone?
Unfortunately we do not have a telephone service at p e a. However, if you have any questions, queries or comments concerning your purchase please do not hesitate to email us at help@peababy.co.uk and one of our team will get back to you as soon as possible.
Product Sizing and Care
Q. Which garment size should I purchase?
Fortunately no one baby or child is identical! Our products have been sized using industry-standard measurements. The table below should be used only as a guide to choosing the correct size for your purchase:
| 6-12 Mths | 1-2 Yrs | |
|---|---|---|
| Weight (KGS) | 10 | 12.5 |
| Height (CMS) | 76 | 90 |
Q. Which size of bedding should I purchase?
Our duvet and pillowcase sets have been sized for use with UK cotbeds and single beds and are consistent with sizes adopted by many product manufacturers. The table below shows the dimensions of p e a branded duvets and pillowcases:
| Length | Width | |
|---|---|---|
| Cotbed Duvet | 140cm | 120cm |
| Cotbed Pillowcase | 36cm | 56cm |
| Single Bed Duvet | 200cm | 140cm |
| Single Bed Pillowcase | 75cm | 50cm |
Q. How do I care for my alpaca garment?
Alpaca knitwear can be hand-washed or dry-cleaned following these guidelines:
- Wash garment in cool water using a mild detergent.
- Do not rub, wring or stretch the garment.
- Rinse thoroughly in clean cool water.
- Wet garments should not be lifted before excess water has been gently squeezed out, as they may stretch.
- Reshape whilst damp and place flat on a towel – dry naturally away from direct heat such as radiators or sunlight. Do not tumble dry garment.
- When dry press lightly with a cool iron.
Q. Will my Alpaca product pill?
Pilling is caused by loose fibre tangling together when areas of a garment rub during wear to form small balls or “pills”.
One of the benefits of high quality natural alpaca fibre is that it pills less than many other coarser wools. After initial use you may experience some pilling, which can be removed by hand. By removing pills, the garment will consolidate and soften in handle and touch.
Q. How do I care for my p e a branded cotton homewear
Most of our garments made of cotton or a cotton blend are machine washable. We recommend washing our cotton homewear products at 30 ºC using a gentle cycle. It is important that you use the recommended amount of detergent, as shown on the pack, for your water hardness, machine size and how dirty your clothes are. Wash light and dark clothes separately. Do not use powerful detergents or bleaching agents as they will fade the colour and weaken the garment’s fibre strength. Don’t tumble dry. Cool iron.